Grand opening, Delivery Pan India.
Last updated on December 06, 2025
a. This Shipping & Delivery Policy (“Policy”) explains how orders placed on the ZoonKash Platform are processed, shipped, and delivered.
b. By placing an order, you agree to this Policy read with our Terms of Service and Return & Exchange Policy.
a. ZoonKash currently delivers to most pin codes across India through its logistics partners.
b. Availability of delivery to your location will be indicated at checkout after you enter your pin code.
c. ZoonKash may, at its sole discretion, add or remove serviceable locations from time to time.
a. Orders are typically processed within 1–2 business days from the date of successful payment confirmation.
b. Orders placed on weekends, public holidays, or after cut‑off times may be processed on the next working day.
c. In case of high order volumes, stock audits, festivals, or unforeseen circumstances, processing times may be longer.
a. Estimated delivery timelines (after dispatch) are as follows, subject to courier and location:
Metro and major cities: 2–5 business days.
Non‑metro / Tier‑2 & Tier‑3 cities: 3–7 business days.
Remote / difficult‑to‑reach areas: 5–10 business days.
b. These are indicative timelines only. Actual delivery times may vary due to factors beyond ZoonKash’s reasonable control, including but not limited to:
Courier delays or operational issues.
Weather conditions and natural calamities.
Local restrictions, strikes, or lockdowns.
Incomplete or incorrect address or unavailability of recipient.
a. Shipping charges, if any, will be displayed at checkout before you complete payment.
b. ZoonKash may, from time to time, offer:
Free shipping above a specified order value; or
Promotional free shipping offers for certain products or locations.
c. Any applicable shipping fees, COD charges, or convenience fees are non‑refundable, except where ZoonKash cancels the order or is at fault.
a. Once your order is dispatched, you will receive:
An SMS, email, or in‑app notification with tracking ID and courier details; and/or
A tracking link to monitor shipment status.
b. Tracking information may take a few hours to update after dispatch.
c. If tracking shows “delivered” but you have not received the package, you must notify us within 48 hours so that we can raise an investigation with the courier. Delayed complaints may not be actionable.
a. You are responsible for providing a complete and accurate shipping address and active contact number at the time of placing the order.
b. Any delay, non‑delivery, or additional charges arising out of:
Incorrect/incomplete address;
Unreachable phone number;
Refusal to accept delivery; or
Repeated failed delivery attempts
will not be the responsibility of ZoonKash. In such cases, re‑shipping may be chargeable or the order may be treated as cancelled with deductions for shipping and handling costs.
a. For operational or inventory reasons, your order may be shipped in multiple packages.
b. Each shipment will have its own tracking details. Delivery dates for different items in the same order may vary.
a. Our courier partners will usually make up to 2–3 delivery attempts.
b. If you are unavailable, they may:
Contact you via phone;
Attempt delivery on another day; or
Mark the shipment as undeliverable and return it to origin.
c. Once the package is returned to origin due to non‑delivery for reasons attributable to you (unreachable, refusal, wrong address, etc.), ZoonKash may:
Deduct two‑way shipping and handling charges and refund the balance (if any); or
Re‑ship the order after you confirm and pay additional shipping charges, where feasible.
a. At the time of delivery, if the outer packaging appears damaged, tampered, or opened, you are advised to:
Check the contents in front of the delivery person, where possible; and
Refuse to accept the package if products appear damaged, missing, or tampered with; and
Immediately inform ZoonKash support with photos of the package.
b. If you discover internal damage or missing items after accepting delivery, you must inform us within 48 hours with clear photos/videos of:
Outer box and inner packaging;
Product(s) received;
Shipping label.
c. Claims raised after the above timeframe may not be eligible for support under the Return & Exchange Policy.
a. Certain products may be subject to additional shipping restrictions, including but not limited to:
Regulatory restrictions on certain ingredients or compositions.
State‑specific rules or logistics limitations.
b. In case any product cannot be shipped to your location due to regulatory or courier limitations, ZoonKash may cancel such part of the order and issue a refund.
a. At present, ZoonKash primarily focuses on deliveries within India.
b. If and when international shipping is enabled, separate terms, charges, and timelines will be notified on the Platform.
a. ZoonKash shall not be liable for any delay or failure in delivery caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, strikes, labor disputes, government orders, pandemics, network outages, or courier disruptions.
For any queries or issues related to shipping or delivery, you can contact:
Email: customercare@zoonkash.com
Phone/WhatsApp: +91 84919 31135
Support Hours: As specified on the Platform from time to time.
